Our Guarantee & Warranty - Sightline Windows & Doors Kendall

The Sightline Windows & Doors Kendall Guarantee

We stand behind every window and door we install in Kendall because our name is on the work, not just the invoice. Since 2012, we’ve completed more than 18,000 installations across Miami-Dade County, and every single one left with a written price the customer approved before we started and a documented photo record showing exactly what we did. That paper trail isn’t paperwork for paperwork’s sake. It’s how we prove what we promised and fix what we missed. In Kendall’s market, where impact ratings matter for insurance discounts and energy codes are strict, a verbal “we’ll take care of it” isn’t worth the breath. Our guarantee is written, dated, and attached to your job file. Sonia Raman, Owner, built this company on the principle that the measurement and the quote are the same document. Nothing changes after you sign.

Call (786) 321-3319

What’s Covered

• Workmanship on every opening. We guarantee the installation itself: plumb, square, sealed, and operating smoothly. If a sash binds, a frame gaps, or a lock doesn’t catch the way it should, we return and correct it under our 365-Day Done Right Promise.
• Parts handled with traceability. Every product we specify comes from one of our eight verified manufacturer lines: PGT, CGI, CWS, ES Windows, ECO Window Systems, Mr-Glass, Therma-Tru, or ViewLux. We document the serial, the batch, and the spec sheet. If a defect surfaces, we manage the manufacturer claim; you don’t chase it.
• Site left clean, every visit. Our crews carry vacuums, drop cloths, and debris bags. Old frames, glass, and fasteners leave with us. The photo record includes a final shot of the completed space, not just the installed unit.
• Arrival within the committed window. Haven Clause 2, Arrive on schedule, means we give you a real timeframe and call if traffic on the Don Shula or Florida’s Turnpike shifts it. We don’t book vague “morning” or “afternoon” slots that stretch until dark.
• Honest pricing with zero change orders. Haven Clause 1, Have it in writing, means the price you approve is the price you pay. We measure twice, specify once, and eat the cost if we missed a detail in our survey. That includes openings in Kendall’s older ranch homes where frame rot hides behind aluminum trim, or in newer construction where the builder’s rough opening isn’t quite standard.

Our Satisfaction Promise

If something isn’t right, we make it right. That’s not a courtesy; it’s the Haven Standard, and it’s written into every job we take in Kendall.

Here’s how it works. Within 365 days of completion, if you notice a leak, a draft, a operational issue, or anything that doesn’t match the written scope we agreed to, you call (786) 321-3319. A live person answers, 24/7. We pull your file: the measured survey you kept, the written quote, the installation photos, and the product spec sheet. We schedule a return visit. Our technician arrives in uniform, with a license number you can verify against our records. They diagnose the issue in front of you, explain the fix, and execute it. No diagnostic fees. No “let us check with the office.” No ghosting.

If the fix requires a product replacement, we handle the manufacturer coordination. If the issue traces to our installation, we cover labor and materials. If we disagree on whether something qualifies, we default to making it right and sorting out responsibility internally. We’ve operated this way since 2012 because one disputed $400 repair costs more in reputation than in dollars. In Kendall’s tight-knit residential communities, word travels. We’d rather earn the next referral than win an argument.

The 365-Day Done Right Promise covers workmanship. Manufacturer defects fall under each brand’s own warranty terms, which we explain before you select a product line. We don’t blur those two protections. What we install, we stand behind. What the factory built, they stand behind. Our job is making sure you never get caught between us pointing at each other.

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Licensed & Insured Backing

A guarantee is only as solid as the company behind it. We’re licensed and insured because Kendall homeowners deserve more than a handshake and a business card.

Licensing means our work meets Florida’s building code requirements, including Miami-Dade’s strict wind-borne debris standards for impact-rated products. It means we pull permits when the job requires them, schedule inspections, and don’t ask you to sign off on work that hasn’t passed. In a county where an unpermitted window replacement can void an insurance policy after a named storm, that compliance is financial protection, not bureaucracy.

Insurance and bonding means if a crew member is injured on your property, you’re not exposed. If accidental damage occurs to your home during installation, there’s a policy that responds. We’ve carried this coverage since our first job in 2012, and we provide proof on request. No homeowner should have to ask twice.

Our technicians are background-checked and uniformed under Haven Clause 3, Verified Crews. The person at your door is the person on our records. We don’t subcontract to day laborers or send crews whose names we don’t know. In Kendall, where many of our customers are home during installation, that accountability matters.

The Haven Standard governs every installation we’ve completed since 2012. Five clauses, no exceptions: Have it in writing. Arrive on schedule. Verified crews. Evidence on every job. No surprises. That’s the guarantee Sightline Windows & Doors Kendall operates under, and it’s the one Sonia Raman puts her name on.

Written by Sonia Raman, Owner at Sightline Windows & Doors Kendall, serving Kendall and Miami-Dade County since 2012.